Developing a Curbside Pickup Scheduling Tool on the Fly Using Springshare’s LibCal 

 

Laureen P. Cantwell,  Colorado Mesa University

Marketing Libraries Journal, volume 5, issue 1, pages 42-66.

Abstract: This article briefly reviews literature surrounding academic libraries in disaster/crisis situations, and academic libraries using Springshare’s LibCal product, as a foundation for discussing how Colorado Mesa used LibCal to create a curbside pickup scheduling tool while patrons did not have access to the library building. The article also considers the “return” to whatever “normal” becomes after travel restrictions, library closures, and work-from-home edicts are lifted, understanding that this curbside pickup service may need to be made available on-and-off for the foreseeable future. Conclusions feature social media images, data about initial service usage, and reflections on broader marketing and implementation.

Keywords: LibCal, Springshare, curbside pickup service, access services, academic libraries, library outreach, COVID-19, outreach

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Citation to article:

Cantwell, L.P. (2021). Developing a Curbside Pickup Scheduling Tool on the Fly Using Springshare’s LibCal.  Marketing Libraries Journal, 5(1), 42-66.  https://journal.marketinglibraries.org/summer2021/04_MLJv5i1.pdf