Volume
1, Issue 1 (Fall 2017)
Marketing
Competency for Information Professionals: The Role of Marketing
Education in Library and Information Science Education Programs
Rajesh Singh, Ph.D.
Marketing Libraries Journal, volume 1, issue 1, pages 60-83.
Download
PDF
Abstract: Marketing is recognized as an important competency for
information
professionals. However, most library and information science (LIS)
schools still fall short when it comes to offering a separate marketing
course on a regular basis. Even though marketing has been a popular
topic in the LIS profession, some information professionals still have
sparse or erroneous perceptions about marketing. Consequently, due to a
narrow worldview, they perceive marketing to be a tool for “buying and
selling” or solely as a promotional tool. This paper makes the case for
LIS schools to provide thorough education and training in marketing for
future information professionals. In keeping with this goal, a review
of the online marketing curricula of 60 American Library
Association-accredited graduate schools in the Unoted States and Canada
demonstrates the current landscape of LIS marketing education in
relation to the demand for marketing skills and the increasing
significance of these competencies for information professionals.
Qualitative findings from student reflections on a marketing course
suggest that marketing education and training can be immensely powerful
in laying a strong foundation of marketing knowledge for information
professionals. It is vitally important for LIS schools to bridge the
existing gaps in marketing education to meet the professional
demands for marketing and associated skills.
Keywords: marketing, advocacy, public relations, outreach, LIS education
References
American Library Association. (2009). Core
competencies of librarianship. Retrieved
from
http://www.ala.org/educationcareers/sites/ala.org.educationcareers/files/content/careers/corecomp/corecompetencies/finalcorecompstat09.pdf
American Library Association. (2014). State
of America’s libraries report 2014.
American
Library Association. Retrieved from
http://www.ala.org/news/sites/ala.org.
news/files/content/2014-State-of-Americas-Libraries-Report.pdf
American Library Association (2017). Alphabetical
list of institutions with ALA-accredited
programs. Retrieved from http://www.ala.org/educationcareers/accreditedprograms/directory/alphalist
American Marketing Association (2013).
Definition of marketing. Retrieved from
https://www.ama.org/AboutAMA/Pages/Definition-of-Marketing.aspx
Association for Information Science &
Technology (2001). ASIS&T Educational
Guidelines. Retrieved from http://www.asis.org/Board/educational_guidelines.
html
Ballantyne, D. (2000). Internal relationship
marketing: A strategy for knowledge
renewal. International Journal of Bank Marketing,
18(6), 274–286.
Berry, L. L. (1983). Relationship marketing.
In L. L. Berry, G. L. Shostack, & G. D. Upah
(Eds.), Perspectives on Services Marketing
(pp. 25-28). Chicago, IL: American Marketing
Association.
Bertot, J., Sarin, L., & Percell, J. (2015).
Re-envisioning the MLS: Findings, issues,
and considerations. Maryland: University
of Maryland. Retrieved from http://mls.
umd.edu/wp-content/uploads/2015/08/
Re-envisoningFinalReport.pdf
Besant, L. X., & Sharp, D. (2000). Libraries
need relationship marketing. Information
Outlook, March, 17–22.
Biggs, H. F., & Calvert, P. (2013). Marketing
to teens: A study of two New Zealand public
libraries. Library Management, 34(8/9),
705–719.
Booms, B. H., & Bitner, M. J. (1981). Marketing
strategies and organization structure
for service firms. In J. H. Donnely and
W. R. George (Eds.), Marketing of services
(pp. 47-51). Chicago, IL: American Marketing
Association.
Broady-Preston, J., & Steel, L. (2002). Internal
marketing strategies in LIS: A strategic
management perspective. Library Management,
23(6/7), 294–301.
Brown, R.T., & Albright, K. S. (2013). The
Google online marketing challenge and
distributed learning. Journal for Education
in Library and Information Science, 54(1),
22–36.
Daly, J. A. (2011). Advocacy: Championing
idea and influencing others. New Haven,
Connecticut: Yale University Press.
Davis, M. (1988). Education in marketing
and librarianship courses. The Australian
Library Journal, 37(3), 176–181.
Garoufallou, E., Siatri, R., Zafeirious, G.,
Balampanidou, E. (2013). The use of marketing
concepts in library services: A literature
review. Library Review, 62(4/5),
312–334.
Grönroos, C. (1994). From marketing mix
to relationship marketing: Towards a paradigm
shift in marketing. Management Decision,
32(2), 4–20.
Grönroos, C. (2004). Service management
and marketing: Customer management in
service competition. Chichester, England:
Wiley.
Grunewald, J. P., Felicetti, L. A., & Stewart,
K. L. (1990). The effects of marketing seminars
on the attitude of librarians. Public Library
Quarterly, 10, 3–10.
Harrison, P. J., & Shaw, R. N. (2004). Intra-organizational
marketing culture and
market orientation: A case study of the implementation
of the marketing concept in a
public library. Library Management, 25(8/9),
391–398.
Hunt, S. D., & Morgan, R. M. (1994). Relationship
marketing in the era of network
competition. Marketing Management, 3(1),
19–30.
International Federation of Library Associations
and Institutions (2017). About
the management and marketing section.
Retrieved from https://www.ifla.org/about-the-management-and-marketing-section
Koontz, C. M., Gupta, D. K., & Webber, S.
(2006). Key publications in library marketing:
A review. IFLA Journal, 32(3), 224–231.
Kotler, P. (1975). Marketing for non-profit
organizations. Englewood Cliffs, N.J.: Prentice
Hall.
McCarthy, E. J. (1975). Basic marketing: A
managerial approach. Homewood, IL: Richard
D. Irwin.
McClelland, T. (2014). What exactly do you
do here? Marketing-related jobs in public
and academic libraries. Journal of Library
Administration, 54(5), 347–367. doi:10.1080/01930826.2014.946736
Mittermeyer, D. (2006). Educating for marketing
of information services in Canada.
In D. K. Gupta, C. Koontz, A. Massisimo,
& R. Savard (Eds.), Marketing library and
information: International perspectives (pp.
247–259). Munchen: KG Saur.
Morgan, E. L. (1998). Marketing library services.
Computers in Libraries, 18, 50–51.
Okamoto, K., & Polger, M. A. (2012). Off to
market we go: A content analysis of marketing
and
promotional skills in academic librarian
job ads. Library Leadership & Management,
26(2), 1–20.
Pine II, J. B., & Gilmore, J. H. (2011). The
experience economy. Boston, MA: Harvard
Review Press.
Rowley, J. (1994). Customer experience of
libraries. Library Review, 43(6), 7–17.
Rowley, J. (1995). From storekeeper to
salesman: Implementing the marketing
concept in libraries. Library Review, 44(1),
24–35.
Rowley, J. (2003). Information marketing:
Seven questions. Library Management,
24(1/2), 13–19.
Savard, R. (1996). Librarians and marketing:
An ambiguous relationship. New Review
of Information and Library Research,
2, 41–55.
Schwartz, M. (2016). Top skills for tomorrow’s
librarians. Library Journal. Retrieved
from http://lj.libraryjournal.com/2016/03/careers/top-skills-for-tomorrows-librarians-careers-2016/#_
Sen, B. (2006). Defining market orientation
for libraries. Library Management, 27(4/5),
201–207.
Sheth, J. N., & Parvatiyar, A. (1995). The
evolution of relationship marketing. International
Business Review, 4(4), 397–418.
Shontz, M. L., Parker, J. C. & Parker, R.
(2004). What do librarians think about
marketing? A survey of public librarians’
attitudes toward the marketing of library
services. Library Quarterly, 74(1), 63–84.
Singh, R. (2009a). Does your library have
a marketing culture? Implications for service
providers. Library Management, 30(3),
117–137
Singh, R. (2009b). Does your library have
an attitude problem towards ‘marketing’?
Revealing inter-relationship between marketing
attitudes and behavior. The Journal
of Academic Librarianship, 35(1), 25–32.
Singh, R., & Vorbach, J. (2017). Re-envisioning
management education and training
for information professionals. Journal for
Education in Library and Information Science,
58(2), 94–105.
Special Libraries Association. (2016). Competencies
for information professionals.
Retrieved from http://www.sla.org/aboutsla/competencies/
Webber, S. (2006). Education and training
for marketing information services in the
UK. In D. K. Gupta, C. Koontz, A. Massisimo,
& R. Savard (Eds.), Marketing library
and information: International perspectives
(pp. 237–246). Munchen: KG Saur
Weingand, D.E. (1995). Preparing for the millennium: The case for using marketing
strategies. Library Trends, 43(3), 295–317.
Winston, M., & Hazlin, G. E. (2003). Leadership
competencies in library and information
science: Marketing as a component
of LIS curricula. Journal of Education
for Library and Information Science, 44(2),
177–187.
Wolfe, I. (2017, May 2). How leaders deal
with ‘alternative facts’ during exponential
change. Forbes Magazine,
Retrieved from
https://www.forbes.com/sites/forbescoachescouncil/2017/05/02/how-leaders-deal-withalternative-facts-during-exponentialchange/#76a3cb484b63
Citation to article:
Singh, R. (2017).
Marketing Competency for Information Professionals: The Role
of Marketing Education in Library and Information Science Education
Programs. Marketing
Libraries Journal, 1(1), 60-83. Retrieved from http://journal.marketinglibraries.org/dec2017/8_Featured_Article_MLJ-v1-i1-Fall2017.pdf |
|
|
|
|